Terms & Conditions
This contract is governed by the laws of NSW, Australia. The operation of the
postal acceptance rule is expressly excluded. The terms and conditions contained
on this document supersede any previous terms and conditions.
In no event shall SSW or its suppliers be liable for any accidental, consequential,
incidental or indirect damages of any kind (including without limitation, damages
for loss of business profits, business interruption, loss of business information,
or other pecuniary loss) arising out of the use or of the inability to use the software.
In no event shall SSW's liability for any claims whether in contract, tort or
other theory of liability exceed the purchase price of the subject products or services,
unless such limitation of liability is otherwise prohibited by law.
The intellectual property rights, copyright and company trade secrets of SSW (conceived
July 1989) vested in all software products, upgrades, dual-media software, hard-copy
or electronic manuals and documentation are vested in SSW, which reserves the right
to use the software or material, or any part of it in other applications and for
its own use.
Development Work Credit
In the event SSW performs web development services, the Client acknowledges and
will ensure that: (a) SSW receives a permanent credit on the Site (including, without
limitation, any alteration, modification or subsequent use of the Site) which acknowledges
SSW as the developer of the Site; Unless otherwise agreed in writing credit shall
be "Proudly developed by SSW Sydney
Web Design" in a suitable position of each page of the Site. This text
will provide a permanent link to www.ssw.com.au; (b) SSW may claim credit in its
own promotional material for the development of the Site; and (c) the Client will
remove the credit within 24 hours of receiving a notice from SSW to do so. In the
event SSW performs web or other software development services, SSW reserves the
right to develop and publish a case study on the work performed.
Unless specified otherwise in writing, the Client authorizes SSW to undertake work
on an hourly-rate basis. SSW may provide an estimated time to complete this work.
Such estimates are not binding and all hours designated as performed will be charged
at the rates set out or otherwise agreed. SSW reserves the right to not provide
estimates for work regarded by SSW to be less than 24 billing hours.
The minimum time chargeable for on-site work is 4 (four) hours per person per visit.
The minimum time chargeable for off-site work is 15 (fifteen) minutes per person per request during business hours and/or 2 (two) hours per person per request outside of business hours.
SSW may offer a pre-paid rate where time is pre-paid in blocks of 40 hours per resource.
Pre-paid rates become effective upon the day of payment. Rates revert to standard
if pre-payment is not made prior to work commencing, or not so made for second or
subsequent prepaid invoices in respect of work past the previously prepaid work.
We recommend that you process payment within 24 hours of receiving a new invoice
to ensure that the prepaid discount is maintained. Unused prepaid credit expires
12 months from the date of issue of the invoice. No refund will be made for unused
Fixed Price Work
SSW may agree to perform certain work for a fixed price in accordance with an agreed
specification and/or release plan/s. In this event, the specification and/or release
plan/s are fixed. Any additional or unspecified work will be to the Client's account.
A fifty percent payment of any fixed-price component is required prior to commencement
of work and twenty-five percent payment is required upon delivery of the software
for User Acceptance Testing (i.e. when a "test
please" email is sent). The final twenty-five percent payment is required
prior to the Release entering Production OR work commencing on any other release
OR the elapse of 30 days after sending the "test please" email (whichever is sooner).
SSW will only conduct fixed-price work in a Development and/or Staging environment.
The Client forfeits any incomplete or unfinished work the moment the Release enters
Production. No warranty applies after the Release enters Production.
The following are excluded from any fixed price agreement: on-site work (including
on-site meetings), specification development/scoping (including the generation of
further estimates), production deployment, 3rd party component integration or configuration,
data migration, network infrastructure or hardware services, graphic design including
mockups. SSW conducts all development and testing in an environment with a default
Requests for Work
Work requested by the Client (including employees or representatives of the Client),
in written, electronic, or verbal form, is authorized by the Client. The Client
may choose to work through a "Company Champion." If so, the Client must
inform SSW of this decision in writing. Subsequent to this advice the Company Champion
has sole authority to request billable work. All requests that the Company Champion
is CC'd on are considered authorized.
For more information, see
What is a company champion.
Direct or uninvited solicitation of an SSW employee by the Client is prohibited
unless authorized in writing by SSW. The Client warrants that should the Client
solicit the employee, thereby breaching the prohibition, the Client will pay damages
to SSW of an amount proportionate to 21% +GST of the total remuneration package
offered to the employee plus liquidated damages of 4 (four) weeks pay +GST of the
total remuneration package.
No warranty applies to work done on an hourly basis, this includes bug fixing. SSW and
its suppliers disclaim all other warranties, either express or implied, including, but
not limited to implied warranties or merchantability and fitness for a particular purpose, with regard to the software, the accompanying
written materials, and any accompanying hardware.
A limited 7 day warranty begins upon delivery of any fixed price component or Release
not in Production. If the component or Release enters Production prior to the expiry
of 7 days, the warranty ceases. A software issue within the fixed price component or
Release is covered by the warranty where:
- The application crashes to code (excluding bugs resulting from third party products e.g. "blue screen of death" or crashing in a third party data grid that we cannot control); or
- The application displays data inconsistent with the specified business rules; or
- The application is missing functionality specified in the specification; or
- The page design/layout is substantially inconsistent with the agreed mock-ups
and the developers can reproduce the above on the test server and the application is not
yet "live" and the issue has been reported in time. All software issues shall be presumed to fall outside the warranty unless proven by the client otherwise. More examples of
what is/is not a "bug"?
. The doing of work by SSW within any warranty period cannot be construed as an admission by SSW that the work is work performed pursuant to a warranty.
Reproducing issues can be difficult. The client warrants that before reporting an
issue the client will
- run Windows Update
SSW will perform these tasks to the clients account before investigating any issues
if the tasks not completed successfully by the client. Software will be supported
either under an hourly rate, Service Level Agreement or on a Per Issue basis. SSW
will only support web applications accessed using the most recent version (at the
time support is provided) of Internet Explorer and/or Chrome. No other
browsers are supported.
Source Code Ownership
The Client is granted a non exclusive, transferable, perpetual Australian right
and license to use, deploy and modify the software within the Client's group
of companies for the Client's own internal purposes. SSW reserves the right
to use generic code from other projects as part of the Client's project. SSW
reserves the right to use generic code from the Client's project in future projects.
Some projects contain SSW Framework code that is common to other projects. The Client
has access to the source code of the SSW Framework (SSW .NET Toolkit) at the end
of the development, royalty free.
Services of all Notices
Services of all notices shall be sufficient if delivered or sent by any form of
email (preferred), facsimile, or post (standard, certified or registered) to either
party's business address.
The Client is responsible to ensure the software has been tested The Client agrees
that prior to a version being submitted to the client, the SSW developers may:
- Perform automated testing with SSW Link Auditor (for Web Apps)
- Perform automated testing via Unit Tests
- Perform an internal "Test Please" (aka "Alpha Testing" e.g. only that pages or forms
load, not checking the business rules)
After SSW sends the Client a "test please" email the Client will promptly conduct
User Acceptance Testing, checking the specified component/release for bugs, sending
all feedback within five business days. SSW is not required to commence development
on a future release if any current release is not approved by the Client. For more
Do you know the 4 steps to do a "Test Please"?
Training & Documentation
Training is charged in half day or full day sessions. Documentation, if required,
is at additional cost. If documentation has not been specifically estimated or quoted,
it will not be supplied. All custom documentation, including additions, deletions,
and amendments is to the Client's account.
Cancellations by the Client
If any hourly job is cancelled by the Client after commencement, SSW will charge
for all hours up to that point in time. If an hourly job is cancelled by the Client,
any pre-paid work not fully completed will not be refunded; however the remaining
balance will be credited to the Client's account for future utilisation. If any
fixed price job is cancelled by the Client, SSW will retain the initial fifty percent
of pre-paid value. Any further hours completed will be charged to the Client as
a proportion of the quoted price based on hours completed to that point in time.
Cancellations by SSW
SSW reserves the right to terminate any previously agreed project specification
for fixed price work without prior notice. SSW will charge on a pro-rata basis for
any work completed. SSW reserves the right to terminate any previously purchased
pre-paid work blocks without prior notice. In this case, the Client will be refunded
for hours not completed as a proportion of the pre-paid blocks purchase value. SSW
reserves the right to terminate any ongoing service contract including, but not
limited to hosting and database updates, with fourteen days notice. In this case,
any paid unexecuted services will be refunded as proportion of the charged price
based on percentage of specified project completed.
SSW reserves to the right to refuse or withdraw credit for any reason. In the event
of credit being refused SSW may agree to conduct work on a prepaid basis. If credit
is offered the Client agrees to keep within terms of 7 days and limit of AUD$20,000(+GST).
The Client agrees that SSW can stop work if either of these are exceeded. SSW reserves
the right to take legal action to recover debt and/or withhold source code until
invoices are paid in full. Client has 7 (seven) days from date of receipt of an
invoice to query invoice or timesheet. The Client abrogates any right of reply after
SSW reserves the right to charge interest on all overdue accounts (including fees
and disbursements) at a rate of 14% per annum compounded daily. Overdue accounts
are deemed to be those accounts that remain unpaid after 7 days from the date of
invoice for services or products provided by SSW.
Credit Card Details
All payments over $2,000 made by credit card incur a 2.5% surcharge. This is to
reflect the cost of fees charged for credit card transactions. When using a
credit card, the invoices cannot be split for payment.
SSW retains the right to store credit card details on file.
SSW may choose to estimate the completion date of a project. While we will endeavour
to meet all deadlines, we do not offer any guarantees, and SSW is not liable for
losses suffered due to a project being completed after the estimated completion
SSW is not liable for any equipment failures be it SSW's equipment or equipment
on the Client site.
While SSW endeavours to have all its hardware virus-free, the Client is expected
to have current virus protection, and SSW is not liable for any accidental infection
of the Client's hardware.
When requested by the client, or where the work so requires, SSW employees or agents may travel to locations which it considers safe and within a reasonable travel time.
Within the Sydney Metropolitan Area:
- Full Day bookings:
- Part Day Bookings (less than 8 hours on site):
- Travel time is billable at the standard rate.
Outside the Sydney Metropolitan Area:
- All travel time is billable. Travel time is calculated as the time it takes to make a return trip between SSW office and the respective location. SSW reserves the right to refuse travel to any location for any reason.
- Where requested, the Client shall organize and pay for ordinary expenses including accommodation, airfare, and other transport. Airfares must be fully flexible and with QANTAS where available. Accommodation shall be charged at AUD$150 + GST per person per night if not booked and paid for by the client. A per diem of AUD$60 + GST per person per day is chargeable for meals if reasonable provision is not made by the Client.
Note: The Sydney Metropolitan area is defined by the council areas in the Sydney Inner (SI) and Sydney Outer (SO) regions listed by the Department of Local Government.
Goods and Services Tax ("GST")
All prices quoted whether on an hourly basis or a fixed price basis are exclusive
of GST unless otherwise stated. In addition to the amounts quoted the Client must
pay GST on those amounts (if applicable). This will increase the quoted price by
10%. GST is payable by you at the same time as the Client pays the SSW invoice.
Each of the above clauses is severable and is enforceable separately. If one or
more clauses are deemed unenforceable, this does not affect the validity of the
rest of the contract.
SSW Business Hours are Monday through Friday, 0900 - 1800 AEST not including Federal/NSW public holidays.