Want to be covered by a support plan?

Peace of mind in case of an emergency

or call +61 2 9953 3000

The benefits of an SSW Support Plan

SSW has built and supported thousands of applications over 3 decades, and we know the best way to support your key systems.

Video: Support Plans - Peace of mind in case of an emergency (5 mins)

SSW Support Plans are designed to cater to customers with mission-critical systems, ensuring their operations stay uninterrupted, secure, and optimized for speed.

Diverging from traditional support options, our Support Plans stand out as cost-effective solutions that enable clients to wield control over their support experience. By granting them the authority to determine the urgency with which each issue is resolved, we put the power in their hands, ensuring a tailored and efficient support journey.

We guarantee swift attention to each concern. Your priorities become our priorities, as we work diligently to address issues in a timely and efficient manner.

The SSW Support Plan charges a small monthly fee and in return SSW creates all of the tooling, dashboards and infrastructure so that clients can rest easy knowing all of SSW's technical staff have access to all of the client's necessary information. SSW have always been a reliable support partner and this plan we believe is a better alternative to high reoccurring monthly fees that offer little value to well-built software.

We stand behind the software we build and offer Support Plans to all of our clients. We also offer Support Plans on software built by others, so that everyone can have access to SSW's depth of experience.



Know that you have insurance in place for your software so you aren't vulnerable to any nasty surprises.



In case of emergency, you can pay a premium to make sure your issue is dealt with first and guarantee a response time.



Decide on an issue by issue basis what the level of urgency is and only pay for what you use.



SSW will keep track of your uptime, error rates, and usage in real time with accessible dashboards.

What do people say?

Avatar of Philip Uren

Philip Uren, System77

I was very happy with SSW's service on our recent .NET Point-of-Sale project. Some of the types of issues SSW handled adeptly were: the quality of the user interface, business requirements, legacy code and data structures, and ease of maintenance for down the track.
Avatar of Peter McCurdy

Peter McCurdy, PDS

Out of all the developers I have used in the past SSW provide the most complete solutions and best outcomes. Thanks for your attention to detail once again.
Avatar of Mark Pigram

Mark Pigram, Contracts Online

It was a pleasure to have you in the office again. I continue to be impressed by the quality of work and advice you provide.

or call +61 2 9953 3000

Why should you choose SSW?

Video: The people behind SSW - Australia's leading software consultancy. (4 mins)

SSW's Consulting Services have delivered best of breed Microsoft solutions for more than 1,000 clients in 15 countries. With 100 consultants in 4 countries, SSW's developers are some of the best in the business. We have many Microsoft Certifications, several MVPs, and a Microsoft Regional Director.

Companies we have worked with

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Talk to us about supporting your software

Connect with our Account Managers to discuss how we can help.

or call +61 2 9953 3000