PEACE OF MIND
Know that you have insurance in place for your software so you aren't vulnerable to any nasty surprises.
JUMP THE QUEUE
In case of emergency, you can pay a premium to make sure your issue is dealt with first and guarantee a response time.
Decide on an issue by issue basis what the level of urgency is and only pay for what you use.
SSW will keep track of your uptime, error rates, and usage in real time with accessible dashboards.