Secret ingredients to quality software


Do you ask clients to initial your work?

Last updated by Tiago Araujo on 30 Jun 2020 10:43 pm (12 months ago) See History

A person's signature is extremely valuable. Getting a signature is hard work. Salespeople use all sorts of euphemisms to avoid that confronting request: "if you could just sign here..."

However, requesting a signature (or just an initial) on non-contractual type documents (especially screenshots, mockups, or data-schemas) is very beneficial.

When you ask a client to 'review this screen mock-up' they will generally take a cursory glance, perhaps make a comment or two and then move on to something else. Asking them to initial/sign the document always makes them take a second or third look, ask someone else, or at least spend a few more minutes working out whether it's correct or not.

Training clients to review the work carefully leads to better quality projects.

SuccessfulProjects Signature
Figure: A signature can be very valuable but sometimes hard to obtain, like Michael Jackson's autograph

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