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Do you include the name of the person you address as a heading?

Last updated by Tiago Araújo [SSW] on 01 Mar 2021 07:51 pm (3 months ago) See History

If you have to address an email to multiple people (including to yourself), include each person's name as a heading. This helps them quickly locate which part of the email that applies to them.

Figure: Good Example - When addressing multiple people, include each addressee's name as a separate heading

Tip: You can add a heading in Outlook by typing Control+Alt+3.

Video: Top 10+ Rules to Better Email Communication with Ulysses Maclaren.

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