Secret ingredients to quality software


Do you know that people misunderstand sarcasm in email?

Last updated by Tiago Araújo [SSW] on 26 Feb 2021 11:46 pm (3 months ago) See History

According to Sydney Morning Herald's "Flame emails missing the mark":

"The senders of email messages expected their partners to correctly interpret their tone nearly 80% of the time, but in fact, they only scored just over 50%... Those attempting to interpret the message believed they had scored 90% accuracy".

Because there is no "tone of voice" in an email, sarcasm can easily be misinterpreted by the receiver. You can use a smiley face to soften it up a bit

Bad example: This is bad because it may seem like John is being reprimanded, even though the sender may just be giving him a "heads up" for next time

Good example: Be friendly by adding a greeting. When in doubt, use a smiley face at the end of the comment

Adam CoganAdam Cogan
Cameron ShawCameron Shaw

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