Rules

Secret ingredients to quality software

Edit
Info

Do you know the best way to manage product feedback?

Last updated by Tiago Araujo on 23 Oct 2017 09:04 pm (over 3 years ago) See History

How do you want customers to send you feedback? Phone calls? Emails? A website? There are a number of web applications that do a great job on this:

codeauditoruservoice
Figure: The UserVoice website allows user to enter suggestions (used here by SSW Code Auditor)

admin
Figure: UserVoice has an Administrator console to track feedback

UserVoice is the most popular platform to collect, manage, and prioritize user feedback. It has a voting and tickets system out of the box.

Many software houses use this for their products Eg. SSW Code Auditor, SSW Link Auditor

Here are the google results as at 2014

uservoice jp
Figure: Google result of UserVoice

getsatisfaction
Figure: Google result of GetSatisfaction

googleresultuserecho
Figure: Google result of UserEcho

Adam CoganAdam Cogan

We open source. This page is on GitHub