Secret ingredients to quality software


Office environment - Do you label broken equipment?

Created on 26 Sep 2012 | Last updated by Tiago Araújo [SSW] on 16 Apr 2021 12:48 AM (6 days ago)

Imagine you see one port of a hub not working, what do you do?

When you see something not working like a phone or a PowerPoint, don't ignore it, stick a note to it and tell the appropriate person.

Create a form that reminds you what is broken, who you have to call to fix it and any notes that may need to ensure that the item in question is fixed properly or replaced.

Figure: Good Example - Label broken things

If you want to have a more formal version of the sticky note, the SSW Design Team has created this PDF which can be printed and attached to stuff that needs fixing (however, normally just a yellow sticky note and an email does the job just fine)

broken things
Figure: OK Example - Print PDF, fill the form and attach to broken things in the office

Adam CoganAdam Cogan
Ulysses MaclarenUlysses Maclaren
Tiago AraujoTiago Araujo

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