Secret ingredients to quality software


Do you seek clarification via the telephone first?

Last updated by Tiago Araújo [SSW] on 26 Feb 2021 10:48 pm (3 months ago) See History

We've all received a cryptic email at some point. Don't just reply saying "I don't understand". Chances are if the sender of the task couldn't explain the task well enough the first time then it's likely conversation is needed to clarify the issue. Pick up the phone or Skype the person who sent the email.

putin phone
Figure: If an email isn't clear, a phone call generally sorts problems out quickly

Having clarified the issue by phone, reply but update the original email with the new details arising from the conversation (Remember to start with an "As per our conversation" line). However, sometimes you cannot immediately reach the task owner. In this case, you need to keep trying to contact the person for 24 hours. If you are still not able to contact the person, you need to reply to the email and put the following in red in the first line:

Figure: Good Example - Send this email and now move on to other tasks and leave this task to next release

Adam CoganAdam Cogan
Cameron ShawCameron Shaw

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