Secret ingredients to quality software


Do you use email for tasks only - not chatting?

Last updated by Tiago Araújo [SSW] on 05 Mar 2021 05:47 pm (2 months ago) See History

Email is a very powerful business tool. The main problem, however, is that for most people it is out of control - emails build up until they are impossible to manage. To help minimize mailbox clutter, try these tips:

Using your mailbox as a task list also saves you from having to use inefficient paper-based cards to track your tasks.

Figure: Bad Example - A bad email is one that gives no clear action items and will probably lead to a back and forth thread (potentially with people misunderstanding each other)

Figure: Good Example - A good email has a clear task to be done (decision was made in-person or via call)

Tip 1: It is better when email is not used as communication. Of course, if the person is unavailable, you may have to. In this case, also follow the "as per our conversation" rule E.g. "As per the message I left on your phone... I want to make a decision on... My suggestions is..." and detail the questions you would like answered.

Tip 2: Make sure to number your tasks, if there is more than one, as per "Do you number small tasks related to 1 topic?"

VIDEO - Top 10+ Rules to Better Email Communication with Ulysses Maclaren

Related Rules

    Adam CoganAdam Cogan
    Cameron ShawCameron Shaw

    We open source. This page is on GitHub