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How do you reply to free support requests which would need more than 20 minutes work?

Last updated by SSW2000\MeganWeeks on 10 Aug 2012 01:13 am (almost 9 years ago) See History

You should reply like this: Dear Peter

If it was a quick 5 mins I would do it straight away. However I need to do a little investigation - maybe a couple of hours.

If that is OK then here is a link to purchase 2 hours and I will spend that time on this and let you know how I go.

James

www.ssw.com.au Figure: Good Example - Reply like this if the free support request needs more than 20 minutes

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