Want to use Zendesk to improve your client relationships?

We are Zendesk’s primary Australian implementation partner

or call on +61 2 9953 3000

The Benefits of using Zendesk

Most organisations start off using a simple email inbox for support queries, and have a phone number for more complex issues that require a call, but the modern customer wants to be able to contact you by phone, email, social media, SMS, etc., and have the conversation continue seamlessly, regardless of who may take on the support request. As your organisation scales, this becomes a challenge… enter Zendesk.

Happier Clients

Give your clients the user experience they want, when they need it, and never allow clients to be unhappy again.

Happier Service Employees

All Zendesk products have been built with ease of use as their main focus, giving great productivity gains for Service Agents.

Let the Robots do the Easy Work

Use Automation and Machine Learning AI to answer client’s FAQs, keeping only the tricky questions for your Service Agents.

Up and Running Quickly

Set up takes days, not months, so you can be helping your clients as soon as possible.

We fell in love with Zendesk from the get-go. The product was great, but the support that came with it was tremendous as well. Everyone we interacted with was invested in our success.

Chris Wilson
Shopify

I would highly recommend the team from SSW. From start to finish, throughout the customisation and implementation of Zendesk, we felt confident in their abilities and were impressed with the high quality outcome.

Jess Timmins
HireUp

Zendesk met all our technical requirements, was in the cloud, and gave us the flexibility to easily add new teams. Head and shoulders, Zendesk was above the other offerings.

Hadleigh Lynn
Xero

or call on +61 2 9953 3000

About SSW

SSW's Consulting Services have delivered best of breed Microsoft solutions for more than 1,000 clients in 15 countries. With 40+ consultants in five countries, SSW's developers are some of the best in the business. We have many Microsoft Certifications, three MVPs, and a Microsoft Regional Director.

Companies we have worked with

SSW Clients
SSW Clients
SSW Clients

Solutions

Support

Support

Zendesk Support is a customer service software that puts all your customer support interactions in one place. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.


Support

Chat

Chat

Zendesk Chat is a live chat software that creates a personal connection with customers looking for support. It's a fast and effective way to offer help - without interrupting their browsing flow.


Chat

Guide

Guide

Zendesk Guide is a smart knowledge base where your customers can help themselves via a help center, an online community or customer portal.


Guide

Talk

Talk

Zendesk Talk is a cloud-based call center software helping you to provide more personal and productive phone support from the same platform you use to manage all other channels. Text messages included!


Talk

Explore

Explore

Zendesk Explore provides instant access to the customer analytics that matter, and the deeper understanding of your customers and business that comes with it.


Explore

Connect

Connect

Zendesk Connect offers proactive customer communication across channels, to deliver better customer experiences at scale. Giving customers less reasons to ask for help, and more ways for you to offer it.


Connect

Talk to us about a Zendesk implementation for you

Jump on a call with one of our Account Managers to discuss how we can help you.

or call on +61 2 9953 3000