Want to use Zendesk to improve your client relationships?

We are Zendesk’s primary Australian implementation partner

or Call on +61 2 9953 3000

The Benefits of using Zendesk

Most organisations start off using a simple email inbox for support queries, and have a phone number for more complex issues that require a call, but the modern customer wants to be able to contact you by phone, email, social media, SMS, etc., and have the conversation continue seamlessly, regardless of who may take on the support request. As your organisation scales, this becomes a challenge… enter Zendesk.

Happier Clients

Give your clients the user experience they want, when they need it, and never allow clients to be unhappy again.

Happier Service Employees

All Zendesk products have been built with ease of use as their main focus, giving great productivity gains for Service Agents.

Let the Robots do the Easy Work

Use Automation and Machine Learning AI to answer client’s FAQs, keeping only the tricky questions for your Service Agents.

Up and Running Quickly

Set up takes days, not months, so you can be helping your clients as soon as possible.

We fell in love with Zendesk from the get-go. The product was great, but the support that came with it was tremendous as well. Everyone we interacted with was invested in our success.

Chris Wilson
Shopify

With Zendesk, we can easily tweak the system without calling a consultant. We can deploy it to new departments simply by flipping a switch.

Joe Harrow
Groupon

Zendesk met all our technical requirements, was in the cloud, and gave us the flexibility to easily add new teams. Head and shoulders, Zendesk was above the other offerings.

Hadleigh Lynn
Xero

or Call on +61 2 9953 3000

About SSW

SSW's Consulting Services have delivered best of breed Microsoft solutions for more than 1,000 clients in 15 countries. With 40+ consultants in five countries, SSW's developers are some of the best in the business. We have many Microsoft Certifications, three MVPs, and a Microsoft Regional Director.

Companies we have worked with

SSW Clients
SSW Clients
SSW Clients

Solutions

Support

Support

Zendesk Support puts all your customer information in one place. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

Support

Chat

Chat creates a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their browsing flow.

Support

Talk

A phone conversation is a powerful way to solve a problem—even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support.

Support

Message

Bring customer service to popular social media channels like Facebook and Twitter

Support

Outbound

Automate and optimize email, push, SMS and web messages

Support

Guide

With Guide, you can quickly build a customizable help centre, online community, and customer portal so customers get better self-service and agents see improved efficiency and faster resolution based on support teams' knowledge about customer issues.

Support

Explore

With Zendesk Explore, you get instant access to the customer analytics that matter, and the deeper understanding of your customers and business that comes with it.

Talk to us about a Zendesk implementation for you

Jump on a call with one of our Account Managers to discuss how we can help you.

or Call on +61 2 9953 3000