Want to use Zendesk to improve your client relationships?

We are Zendesk’s primary Australian implementation partner

or call +61 2 9953 3000

The benefits of using Zendesk

Video: The Zendesk Omnichannel Approach (1 min)

Most organisations start off using a simple email inbox for support queries, and have a phone number for more complex issues that require a call, but the modern customer wants to be able to contact you by phone, email, social media, SMS, etc., and have the conversation continue seamlessly, regardless of who may take on the support request. As your organisation scales, this becomes a challenge… enter Zendesk.

Happier Clients

Give your clients the user experience they want, when they need it, and never allow clients to be unhappy again.

Happier Service Employees

All Zendesk products have been built with ease of use as their main focus, giving great productivity gains for Service Agents.

Let the Robots do the Easy Work

Use Automation and Machine Learning AI to answer client’s FAQs, keeping only the tricky questions for your Service Agents.

Up and Running Quickly

Set up takes days, not months, so you can be helping your clients as soon as possible.

Have a look at SSW Rules to Better Zendesk

What do people say?

Peter McCurdy, PDS

... out of all the developers I have used in the past \[SSW] provide the most complete solutions and best outcomes. Thanks for your attention to detail once again.

Mark Pigram, Contracts Online

It was a pleasure to have you in the office again. I continue to be impressed by the quality of work and advice you provide.

Philip Uren, System77

I was very happy with SSW's service on our recent .NET Point-of-Sale project. Some of the types of issues SSW handled adeptly were: the quality of the user interface, business requirements, legacy code and data structures, and ease of maintenance for down the track.

or call +61 2 9953 3000

Why should you choose SSW?

Video: The people behind SSW - Australia's leading software consultancy. (4 mins)

SSW's Consulting Services have delivered best of breed Microsoft solutions for more than 1,000 clients in 15 countries. With 100 consultants in 4 countries, SSW's developers are some of the best in the business. We have many Microsoft Certifications, several MVPs, and a Microsoft Regional Director.

Companies we have worked with

Zendesk Solutions

Zendesk Support

Zendesk Support is a customer service software that puts all your customer support interactions in one place. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

Zendesk Chat

Zendesk Chat is a live chat software that creates a personal connection with customers looking for support. It's a fast and effective way to offer help - without interrupting their browsing flow.

Zendesk Guide

Zendesk Guide is a smart knowledge base where your customers can help themselves via a help center, an online community or customer portal.

Zendesk Talk

Zendesk Talk is a cloud-based call center software helping you to provide more personal and productive phone support from the same platform you use to manage all other channels. Text messages included!

Zendesk Explore

Zendesk Explore provides instant access to the customer analytics that matter, and the deeper understanding of your customers and business that comes with it.

Zendesk Connect

Zendesk Connect offers proactive customer communication across channels, to deliver better customer experiences at scale. Giving customers less reasons to ask for help, and more ways for you to offer it.

Talk to us about a Zendesk implementation for you

Connect with our Account Managers to discuss how we can help.

or call +61 2 9953 3000

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