SSW Update - Do you provide the reason behind the rules rather than blind criticism?
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G'Day Developers!

A long time ago, B. F. Skinner, a psychologist, proved through experiments that an animal rewarded for good behaviour will learn much more rapidly and retain what it learns far more effectively than an animal punished for bad behaviour (Fundamental Techniques in Handling People, Brian Elfstrom).

If you criticize your staff:

  • You don't make lasting changes
  • They will resent you, resulting in lower productivity and employee morale

An example: If one of your responsibilities is to make sure all your developers have signed release plans, you can run around with a lot of authority telling them they'd better comply, but at soon as you're not around, they will resent you and not bother about it.

A better approach is, when you see developers not using signed release plans:

  • Ask, "Is there anything I can do to make it easier for you to complete the release plan or make it simpler to produce?"
  • Explain that release plans are there to make sure we are working on authorized work
  • Explain that release plans make sure we get paid for our work - without them it is hard to track work done on a project

Cheers until next time, Adam
SSW Chief Architect and Microsoft Regional Director, Australia 

Got a comment for Adam? 6164616d636f67616e407373772e636f6d2e6175

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