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Developer: Follow the instructions below to create TeamViewer remote support package

TeamViewer provides a simple solution to logon client's PC and make a remote support - what your client needs to do is just to download the application and send you his ID and Password. The following steps are what you need to do as a supporter.

  1. Input client's ID and click "Connect to partner" button.
    Figure: Connect to client
  2. Input client's Password and click "Log On" button.
    Figure: Log on
  3. Other supporting functionalities.
    • Communicate with client by chat.
      Figure: Chat
    • Transfer files to client.
      Figure: File transfer

Client: Follow the instructions below to start TeamViewer remote support session

Run TeamViewer and send ID and Password in "Wait for session" box to supporter. Then supporter can logon your PC.

Figure: ID and Password

Acknowledgements

Jay Lin
Lei Xu