Do you know who to put in the "To:" field?
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Make sure that anyone tasked in emails is explicitly added to the "To:" line. This helps them identify emails where they have tasks.
A fair percentage of people open an email and don’t read who is on the "To:" or "Cc:" lines.
To:
@SSWScrumDogs
Subject:
Northwind App - Update work items
Hi All
Can everyone make sure to update your work items as you work on them?
Hi Mark
- At the end of the day, please double check the above was done
❌ Figure: Bad example - Mark can’t search for tasks that have been assigned to him
To:
@SSWScrumDogs, Mark
Subject:
Northwind App - Update work items
Hi All
Can everyone make sure to update your work items as you work on them?
Hi Mark
- At the end of the day, please double check the above was done
✅ Figure: Good example - Mark can filter his emails based on whether his name is on the "To:" field