Do you show the progress and the total file size on downloads?
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When a user downloads a file from your site, they should see a progress bar along with the total size and estimated time, this way they will see the size of the download increasing and will knowing when it will finish.
❌ Figure: Bad example - there is no indication of the total size of the download or the percent complete, thus no estimate of how long left
✅ Figure: Good example - percent complete, time left, total size and a progress bar are all shown