When developers are not on client work, they can be working on internal projects to improve the company. These are our best practices to ensuring that internal projects are run well.
In any organization that juggles multiple projects, having clear coordination and allocation of resources is essential. The role of a "Bench Master" is critical in ensuring a smooth transition for developers between client projects, minimizing downtime, and promoting ongoing learning and development.
Ensuring that clients see and receive value from work is one of the top jobs of a consultant or employee. Thus, as a manager and team member you should make sure that each day you:
Daily Scrum is an important part of operations, and making sure that your staff has participated in Daily Scrum activities helps to keep projects and team operations on track.
Daily Scrum meetings can be conducted in person or virtually (by email or tools like Microsoft Teams), and should be completed every day to make sure Product Owners are stakeholders are up to date on what is happening. See Do you do Daily Scrums (aka stand up meetings)?