Do you always get your prospect's full contact details?

How many times has another staff member given you a phone number to call back which was wrong? This should never happen.

This sounds like a bit of a no-brainer but as a simple rule, we say that you should always get the prospect's full contact details. These details should then be added to your company database (just in case that post-it note they wrote it on disappears).

Here are some of the important details that need to be recorded:

• Full name
• Company
• Position
• Phone number (work and mobile)
• Email address
• Company address