Secret ingredients to quality software


Are you aware of the importance of a client's email attachment?

Last updated by John Strieker on 12 Sep 2018 03:00 am (over 2 years ago) See History

Sometimes clients will add attachment files into emails. Those files could be documents or images, which may contain details or solutions of the issue, or some helpful information. To keep the history, it is very important to embed the attachment files into the email since it's easy to lose those files when responding.

EmailAttachImage 1 small
The image is in attachment.
::: bad Figure: Bad Example - The image is in attachment.

EmailAttachImage 2
The image is included in the context

Figure: Good Example - The image is included in the context.

PS: Clients make attachments because they are using OWA and you can't paste an image in - see suggestion for OWA

Adam CoganAdam Cogan
Cameron ShawCameron Shaw

We open source. This page is on GitHub