Do you know the importance of asking questions?

Last updated by Billy Terblanche [SSW] over 1 year ago.See history

A disproportionate amount of time is spent thinking about whether you got the right answers from the client (or in the software world "Did we get the right specs?"). However, asking the right questions is a very important part of this process.


  • The importance of questions
  • Curiosity based questions
  • Confirmation based questions
  • Asking questions is natural (by kids)
  • Tip #1: Choose the right time/avoid interrupting
  • Tip #2: Avoid waffling by asking v2 questions (avoid v1 questions + setup a backchannel)
  • Tip #3: Ask questions with added value
  • Tip #4: Ask open-ended questions (avoid yes/no questions)
  • Tip #5: Document the answers in the PBI/email as it can help others in the future
  • Upselling - the side value of good questions
  • The Retro

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