Do you copy email content to PBIs?

Last updated by Betty Bondoc [SSW] 3 months ago.See history

This rule has been archived
Archived Reason: superseded by changes to https://ssw.com.au/rules/turn-emails-into-pbis

While working on a task or PBI, it is very important that you save any discussions or contextual information related to the work completed. This helps for future understanding of what happened as well as providing relevant documents that support your research claims.

It is a good practice to also include screenshots into the PBIs.

no email attached
Figure: Bad example - An important task is missing context

email in the description
Figure: Good example - Email is copied to the description

email attached to the pbi
Figure: Good example - Related emails are attached to the PBI

When attaching an email to the PBI, consider whether or not a response to the email is required. The sender will usually expect a response when the issue is resolved. If a response is required, update the Acceptance Criteria with a note. E.g. "Send a 'done' email in reply to the original email (attached)."

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