Do you know how to manage booking cancellations?

Last updated by Ulysses Maclaren [SSW] over 2 years ago.See history

On occasion, you may be asked in the morning or even halfway through the day, to pause your work by the client.


  1. Developer X shows up in the morning and starts working on feature Y as per CRM Service Calendar
  2. Client calls and says “We’re sorry but we have to pause the development of feature Y because XYZ”

The reaction from Developer X should be:

“OK, I will call my Account Manager and make sure future bookings are cancelled until further notice. For today, is there anything else I can work on so you get the best value out of the rest of my day?”

Note: Same-day cancellations still incur that day's costs. If there is nothing more you can work on, and the client is unhappy, refer the client to your Account Manager.

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