Do you avoid invoicing issues where possible and resolve them quickly when they come up?

Last updated by Ulyssesmaclaren over 12 years ago.See history

The least pleasant part of the consulting industry is dealing with clients who don't want to pay for your services.

It's important that the client is *always made aware* from the beginning what they will and will not be charged for. That way, they will never receive an invoice they are not expecting and so will be happy to pay them.

If an issue does come up, make sure you come to an agreement quickly and don't let the issue fester as it can lead to a lack of customer satisfaction and people can start digging their heels in, leading to a lot of time wasted on working out whether the client will pay or not.

If someone else needs to be consulted for approval (e.g. the boss) get them on the phone straight away, rather than speaking to them later and then having to organize yet another meeting with the client.

Figure: Use the conference button

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