Secret ingredients to quality software


Do you inform the client of any resource or rate changes?

Created on 05 Sep 2012 | Last updated by Ulysses Maclaren on 27 Mar 2018 03:15 AM (about 3 years ago)

An important source of comfort for any client is a feeling that they are in control and they know the basics of what is going on. The fundamental part of this is who is working for them and how much it is costing.

Therefore, if you change the developers on a project or if one or more of their rates change, it is very important to inform the client, before sending them the next invoice, where they will find out and could think that you're being shifty.

We have standard templates for these situations in our intranet shared documents. You can see an example here:

Hi Marlon,

As per our conversation, I wanted to let you know that Eric was promoted to Solution Architect earlier this year. We held back his rate change until the end of this phase of the project, but we will be implementing his new rate as of 9/1/2019.

His new standard rate is $285/hour+GST. Don't forget SSW offers a competitive rate to those clients pre-paying time in blocks of 40 hours per Project Team Member.

I trust you've been happy with Eric's contribution to your project so far. We look forward to working with you soon.

Let me know if you have any questions; always happy to talk.

Regards, Ulysses Maclaren Figure: Good example of an email informing the client about a rate change

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