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Do you know who to put in the "To:" field?

Last updated by Tiago Araújo [SSW] on 26 Feb 2021 10:37 pm (3 months ago) See History

Make sure that anyone tasked in emails is explicitly added to the "To:" line. This helps them identify emails where they have tasks.

A fair percentage of people open an email and don’t read who is on the "To:" or "Cc:" lines.

Figure: Bad example - Mark can’t search for tasks that have been assigned to him

Figure: Good example - Mark can filter his emails based on whether his name is on the "To:" field

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