Do you leave messages when your phone call is unanswered?

If you call a client or team member, and for some reason they do not attend your call, then leave a message to ensure a response.

The advantages of leaving messages when your call is unanswered:

• They will know who called and be able to return your call
• If your message is urgent, they may return your call straight away (even though they're busy)

Your messages must contain:

• Your first name and last name
• Purpose of calling
• Your contact number

Create a sense of urgency by giving them explicit time frames when you are available.

❌ Figure: Bad Example - lacking in communication details, reason for calling and sense of urgency

✅ Figure: Good Example - This communicates important contact details, a reason for calling and implies a response is needed in the next day or so

You may want to confirm the voice message with an email.