Rules

Secret ingredients to quality software

Communication - Do you repeat back the specifics of a request?

Last updated by Tiago Araújo [SSW] on 09 Jun 2021 06:37 pm (3 months ago) See History

Misunderstanding due to miscommunication can cause major disasters at work or in life (see: Tenerife airport disaster).

flight accident 1977
Figure: KLM Flight 4805 collides with Pan Am Flight 1736 at Tenerife Los Rodeos Airport

A good communication strategy when receiving instructions is to repeat back what's being said to avoid misunderstanding.

Question:

  1. Please add a checkbox on the right, and make it red.

Possible answers:

"OK" or "Roger That"

Figure: Bad Example

OK, I will add a red checkbox on the right

Figure: Good Example - repeat back the task

Adam CoganAdam Cogan

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