Do you know how to reply 'Done' after fixing a bug?
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When replying to a bug in an email, make sure your response helps everyone understand the current state, what you found, and how it was resolved.
1. Investigation details
Share what you discovered about the issue.
- If you already know the cause, describe it clearly
- If you are still investigating, explain what you have checked and what possible causes you ruled out
2. Solution
Describe how you fixed the problem.
Include a short code snippet or example if it helps others understand the change.
3. Current ctatus
Explain the most up-to-date situation for the bug.
- If the bug is fixed, include a screenshot showing the working result
- If it’s not yet fixed, ask the reporter for more details so you can continue investigating
Note: For clarity, "Done" (or "Not done" / "Already done" / "Partially done") should be the first word(s) of the email.
To:
John
Subject:
RE: 🐛 SSW.Website - Can't access website
Hi John
✅ Done - Bug has been fixed
Investigation:
As per the error message you provided below, it’s a timeout issue.
Solution:
I have increased the timeout threshold in the connection string.
Current Status:
The site is working now.
✅ Figure: Good example - Replying to a bug with the details