Do you finish the conversation with something to action?

Last updated by TiagoAraujo almost 6 years ago.See history

Having a nice chat with clients is great but you should always finish the conversation with something to action. For example, if they wanted their requirements changed you should send them a confirmation email if they wanted to schedule a meeting you should send them an Outlook appointment. Here are some more examples of typical things you action after a call:

  • Add contact details to the company database
  • Pass the call to someone else
  • Start work
  • Remind yourself to follow up with another phone call
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