Secret ingredients to quality software


Forgot Password - Do you read their mind?

Last updated by Rebecca Liu on 19 Feb 2015 01:38 am (about 6 years ago) See History

Unfortunately here is the normal routine to get an email with your password.

  1. You go to a Login form, enter your email and password, and click the 'Login' button.
  2. You get a validation message like 'Incorrect Password'.
  3. Then you have to click a 'Forgot Password' link to go to another 'Get Password' form, and then they almost always ask you to enter your email again and then click 'Get Password' button.
Question : Why do 99% of the web sites out there, ask you to - Enter you email again (they have already got it) - Then click 'Get Password' (you have already clicked the link 'Forgot Password')
Answer : Because they are not trying to read your mind.

The goal should be: Be more efficient and user-friendly and save them a step. Please DO NOT bother users to do any more redundant work.

Instead enter their email when they click 'Forgot Password' link.

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