When following up with a client or giving a status update, avoid repeating their entire message or quoting long blocks of text.
A great status update is short, clear, and easy to act on. Your goal is to let the client understand the update in seconds, without needing to read through a long narrative. Provide just enough context and then give one clear, actionable status line.
> Content update request We want to update the Services page Replace the banner image Change the call-to-action text Preferably by Friday
I've added a task for updating the Services page, replacing the banner, and changing the call-to-action text. You can see it here: {{ URL }}
Dave
❌ Figure: Bad example - The reply unnecessarily repeats the client’s full message and adds noise.
> Content update request
📝 PBI Created: {{ TITLE WITH A LINK }} I’ll share a preview shortly.
Dave
✅ Figure: Good example – Only the essential context and a clear, concise action item