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Do you know how to enable chat for a user?

Last updated by SSW.Rules.SharePointExtractor on 22 Feb 2021 02:21 am (9 months ago) See History

Zendesk support agents can have chat enabled, allowing them to answer chats from the website.

zendesk enable chat 1 min

zendesk enable chat 2 min
Figure: clicking on it brings up this form, allowing capture of customer data and conversation

To enable this, navigate to Admin (cog) | People | <Agent’s name> | flick the “ Zendesk Chat ” switch:

zendesk enable chat 3 min

Note: Be aware that this requires a chat license, so should only be enabled for people who will be doing it.

Ulysses MaclarenUlysses Maclaren

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