If you have to address an email to one or multiple people (including to yourself), include each person's name as a heading. This helps them quickly locate which part of the email that applies to them.
Hi Jean,
Can you help with this one?
Hi Anthony,
I've tried to replicate the behaviour but was unsuccessful.
❌ Figure: Bad example - Names as normal text is not the best for readability
Can you help with this one?
I've tried to replicate the behaviour but was unsuccessful.
✅ Figure: Good example - When addressing multiple people, include each addressee's name as a separate heading
Note: When sending from apps/devices that don't allow headings, at least make the names bold.
Tip: You can add a heading 3 in Outlook by typing Control + Alt + 3 (for Windows) or Command⌘ + Option + 3 (for Mac)
Video: Top 10+ Rules to Better Email Communication with Ulysses Maclaren.