Do you know how to introduce yourself correctly?

Last updated by Tiago Araújo [SSW] about 3 years ago.See history

Ever wondered why 007 always introduced himself as "Bond, James Bond"? Well, If he introduced himself as just James everywhere he went you wouldn't think very much of this international man of espionage and danger would you? By using your full name it instantly gives you authority. It's also useful in situations where your name is common like Peter, John or Jane.

Just remember that first impression last so you need to make sure you're kind and courteous when you answer the phone and introduce yourself. An example of a good and positive welcome could be:

Stephen: SSW, Stephen Bennett speaking

Notice the use of the company name and your full name.

When you pick up the phone from someone who was on hold, you don't need to repeat the company name:

Stephen: Stephen Bennett speaking

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