Secret ingredients to quality software

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Do you know the best way to manage product feedback?

Last updated by Tiago Araújo [SSW] on 18 Apr 2022 09:52 pm (4 months ago) See History

How do you want customers to send you feedback? Phone calls? Emails? A website? There are a number of web applications that do a great job on this:

codeauditoruservoice
Figure: The UserVoice website allows user to enter suggestions (used here by SSW Code Auditor)

admin
Figure: UserVoice has an Administrator console to track feedback

UserVoice is the most popular platform to collect, manage, and prioritize user feedback. It has a voting and tickets system out of the box.

Many software houses use this for their products Eg. SSW CodeAuditor, SSW LinkAuditor, etc

Here are the google results as at 2014:

uservoice jp
Figure: Google result of UserVoice

getsatisfaction
Figure: Google result of GetSatisfaction

googleresultuserecho
Figure: Google result of UserEcho

Adam CoganAdam Cogan

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