Do you know the best way to manage product feedback?

Last updated by Brook Jeynes [SSW] 6 months ago.See history

Effectively managing product feedback is key to improving your product. While platforms like UserVoice and UserEcho have been popular, GitHub emerges as a superior choice for modern software development.

UserVoice and UserEcho

  • UserVoice - Known for its voting and ticket system, it allows users to enter suggestions and administrators to track feedback
  • UserEcho - Similar to UserVoice, providing a platform for user feedback and suggestions

Why GitHub is Better

  • Integrated Development Workflow: GitHub integrates directly with your development workflow, making it easier to turn feedback into actionable items
  • Transparency and Collaboration: GitHub's open platform fosters transparency and collaboration, allowing users to see the progress of their feedback
  • Richer Interactions: Beyond simple voting, GitHub allows for richer interactions between developers and users through comments, labels, and reactions

Using GitHub for Feedback Management

  • GitHub Discussions - For general feedback or discussions around feature or support requests. Facilitates community engagement and broader discussions.
  • GitHub Issues - Ideal for reporting bugs or tracking work. Use labels to manage and prioritise feedback effectively.
  • Project Boards - Use GitHub Project Boards to track the progress of feedback implementation, providing visibility to your team and users.

github discussions
Figure: Using GitHub Discussions to gather feedback for Next.js

Link: github.com/vercel/next.js/discussions/categories/ideas

GitHub’s comprehensive tools provide a more integrated and transparent approach to managing product feedback, making it the recommended choice for software teams. UserVoice was as popular platform to collect, manage, and prioritize user feedback. It has a voting and tickets system out of the box.

uservoice trend
Figure: Google Trends shows that "UserVoice" is declining in popularity (see trend line), while "GitHub Discussions" is slowly growing

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