Do you know the best way to manage product feedback?
How do you want customers to send you feedback? Phone calls? Emails? A website? There are a number of web applications that do a great job on this:
UserVoice is the most popular platform to collect, manage, and prioritize user feedback. It has a voting and tickets system out of the box.
Many software houses use this for their products Eg. SSW CodeAuditor, SSW LinkAuditor, etc
Here are the google results as at 2014: