Secret ingredients to quality software


Menu - Do you have your "Help | User Guide" online?

Created on 27 Nov 2012 | Last updated by Rebecca Liu on 27 Nov 2012 02:53 AM (over 8 years ago)

Users who are finding your application a little hard to use will always look for a user guide. The first thing they would do is to reach for the help menu. The "About" button can provide a link to the product website, but this is not very handy and obvious for a user who needs quick help. A link to the user guide must be in the "Help" menu.

There are benefits of having your user guide online:

  1. Easier to keep up-to-date and maintain
  2. Stats on usage
  3. Allows community commenting

Figure: Good Example - "User Guide" link in the "Help" menu

Figure: Good Example - Telerik keeps their "User Guide" online

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