Do you include the subject of an email you are referring to?

Use IM to chase up that important email. You can make it easy for everyone by pasting the email subject for context.

❌ Figure: Bad example - Client needs to filter his emails manually

✅ Figure: Good example - Client can search your email based on the subject

Extra: Use a different text formatting

When referring to an email in a message, make the email subject stand out so it's easy to identify.

You can either bold the subject or format it as a quote using > {{ EMAIL SUBJECT }} in Microsoft Teams.

✅ Figure: Good example - Mentioning an email using the "> {{ MESSAGE }}" formatting