Bots promote an effective and productive work place. Many companies are already using them more than regular 'search' functionality.
Want to have a business grade bot powered by serious AI? Check SSW's Bots consulting page.
You need an agent that answers staff questions from the HR policies in SharePoint. You open a studio, wire up knowledge sources, and ship it a fortnight later.
That site already had an agent. Every SharePoint site does, scoped to exactly that content, on day one.
Microsoft offers four tiers, and most teams start further down than they need to.
An Adaptive Card that looks right in Teams can render badly on your website and come out as an empty box in a live chat widget. Hosts support different schema versions, and hand-editing JSON tells you nothing about which ones.
The Adaptive Cards Designer previews a card against each host before you ship it.
Sometimes when a user asks a question that the bot doesn't know the answer to, they get an unhelpful response and no further options. Instead, it should give them some further options for how to find the information...
Between Power Automate, Logic Apps, and AI agents that send mail on your behalf, automated email is everywhere. Any reminder or notification you find yourself sending regularly should probably be automated.
The recipient should still be able to tell that a machine sent it, not a person. That is partly transparency, and partly because watching a bot handle something is what prompts people to automate their own work.
The first user of the morning waits eight seconds for a reply. Everyone after them waits under a second. Your serverless platform shut the instance down overnight and had to build a new one, which is a cold start.
The old fix was a timer-triggered function that pinged your own app every few minutes. You do not need to write that any more. Every major platform now has a setting for it.
People do not answer the same way every time. Neither should your agent.