Search Results - Do you always give more information when searching doesn’t find anything?

Last updated by RebeccaLiu about 9 years ago.See history

When you ring up a company and ask “do you sell boxes?” it is not expected to hear them say “no” and hang up. They should answer the question and suggestion something, for example: “No, but we sell plastic containers, would you like that instead?”

Websites should do the same by giving more information instead of just say “404 – page not found” or “your search did not match anything”. It can be a simple “Try one of these instead” giving a number of links.

amazon search
Figure: Good example - If you don’t match anything on Amazon, it gives you some other choices to click on

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