Do you send thank you email to your client when project is about to end?

Last updated by Tiago Araújo [SSW] about 2 years ago.See history

When you are about to finish a client project, it is a good idea to prepare a "thank you" email, have it checked and send it to your customer (usually the Product Owner) on the last day. In this email include:

  1. Make sure you have completed all requirements
  2. Thank for the time and tell them the reasons why you enjoyed working on this project
  3. Prepare a list of future improvements you can think of that can be done

There are a number of reasons why this is important:

  • It shows that you care about your client/project
  • Give them something to think about. They might get you back to fix the problems you have identified
  • Show that you will be supporting them after the project ends

Below is a template email you can use:

Email Template

Figure: Good Example - Nice 'thank you' email with a list of future improvements

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