Do you ensure your client projects who don't use full Scrum, at least have a "Mini-Review"?
Ideally, all projects should be managed using Scrum, with sprint planning, reviews, and retros, daily scrums, sprint backlogs etc., but some client engagements are too short to justify this.
In these cases, as a minimum, there should be a backlog and a Kanban board, and the developer should still be doing daily Scrums with the client.
In order to ensure this, you should schedule a "Mini-Review" once a week for any client jobs that are too short or ad-hoc for a full scrum process. The client and the developer need to be in this meeting, and sometimes it might make sense to have it at the usual daily scrum time.
In this meeting, you should check the following:
- Look at the board
- Look at the backlog (if just using Kanban this might be the same as the board)
- Ask what has been done since the last Mini-Review (or the start of the project)
- Ask what will be worked on next
- See if the current booking remaining is sufficient... i.e. book in more time as needed
Ideally, the account manager would be a good person for this.