DevOps is about keeping software healthy by releasing often and inspecting stats each day from the live system. DailyOps or ConsultingOps is about managers keeping a consulting company of engineers working well every day.
Your office reflects your business and provides a consistent experience to both current and potential customers. Much like your house, you usually wouldn't invite guests over if your house isn't clean or organized. The same with your office space, you should make sure everyday that if your customers walked in, at any time they would be impressed by your team's professional appearance.
You should have "Daily Office Maintenance: Morning and Evening" checklist.
Below is a sample DailyOps checklist:
You should ensure that any building related issues are attended to, this can include:
When a defect occurs in an office (e.g. a broken coffee machine, faulty air conditioning, or leaking tap), it’s crucial to report it with enough detail so that the Property Manager can take quick and accurate action. Many issues get delayed or mishandled because the initial report is missing key details like location, urgency, or who has been informed.
It's frustrating when you're in the middle of a project and need a reliable plumber, electrician, or handyman - but can't remember who you used last time or where their details went. Valuable time gets wasted searching emails, texts, or asking around again.
Tradespeople often carry out important maintenance or repair work in our offices and project sites. If they are left unsupervised, the result can be poor workmanship, incomplete jobs, or changes made without approval. This leads to frustration, wasted money, and extra time spent fixing mistakes.
To prevent these issues, a staff person should always supervise the tradesperson, be present at their arrival and departure, facilitate a handover conversation with the Maintenance Manager or Property Owner, and then clearly report back with the outcome.
Timesheets are essential as they are required to bill clients or to document the work that is done, and record progress against projects. Making sure that timesheets are in on time help keep things running smoothly and prevent major gaps in reporting, billing, or client value.
Communication is key in any business, but what’s most important is that team members are given a voice and encouraged to participate in communications that have an impact on how they work and do business.
It's been said that in order to succeed you have to show up – nowhere is that more true than the workplace. Knowing where your staff are is paramount.
The way you and all members of your team present themselves is a crucial part of creating a good impression for your clients, particularly in their first encounters with you.
A lot of management time is spent chasing people for things like Daily Scrums, wearing the correct attire, and completing their timesheets. Did you know there's an easy way to reduce this admin pain?
- Do you make your office a welcoming space for employees and customers?
- Do you manage building repair and maintenance?
- Do you know the best way to report an office defect?
- Do you capture the contact details of preferred service providers?
- Do you supervise tradespeople on behalf of Property Manager?
- Do you remind your team to turn in timesheets?
- Do you ensure your team get relevant communications?
- Do you know where your staff are (and where they’re supposed to be)?
- Do you remind your staff to follow the dress code?
- Do you ask your staff to help reducing admin work? 🙏🏻
- Do you celebrate birthdays?
- Do you continuously learn?