Communication - Do you start and end with positive feedback? (aka The 'Sandwich' rule)

Last updated by Tiago Araújo [SSW] 6 months ago.See history

Avoid curt emails when correcting people. The sandwich rule approach is an effective way to provide feedback to other team members and clients.

  1. Start with positive feedback
  2. Give your recommendations for improvement
  3. End with some additional positive feedback (you may repeat #1)

This optimistic approach makes the receiver digest the feedback in a better way, allowing you to maintain a healthy relationship with your team members and clients.

Figure: Bad example - Doing the opposite of the Sandwich rule

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