Secret ingredients to quality software

Communication - Do you know the nice way to correct someone?

Last updated by Joanna Feely on 26 Jul 2018 07:02 am (about 3 years ago) See History

When you notice that someone has done something that could have been done better, make sure you are tactful in your correction/suggestions. When you are giving someone a correction or tip, try to include an URL to back up your point.

For example, if someone sends you an email like that:

Subject: Meeting

Hi Guys,

Let's meet on Thursday at 3 PM

**Figure: Someone requests a meeting **

You could reply in different ways:

Subject: RE: Meeting

Hi Mary,

FYI - an appointment would have been better. See rule #48 in Rules to better Email

Figure: Bad Example

Subject RE: Meeting

Hi Mary,

I noticed you did not send an appointment for this meeting. I hope you don't mind, but I have gone ahead and created one so we don't all have to create one individually. We have a number of helpful standards like this which you can have a look at in our Rules to better Email if you're interested.

Figure: Good Example

Adam CoganAdam Cogan
Ulysses MaclarenUlysses Maclaren

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