Replying inline can mess up the history of the email thread. What you should do is to copy and paste the entire email in your reply and comment on each issue at a time, keeping the history intact as per reply 'Done' and delete the original email.
In the rare cases where you really need to reply inline for a special reason, it's important to write your comments in a different color. You might want to mention what color your comments are in (to make it extra clear). Make sure what you text should always be aligned left, not indented.
I have replied inline
Regards, Daniel
-----Original Message-----
From: Adam Cogan
Sent: Monday, 26 May 2025 8:00 AM
To: Daniel Hyles
Subject: Daniel - Morning Goals
❌ Figure: Bad example - Replying inline can mess up the history. No indentation makes it harder to read
> 1. TimePro Online pages
Done
> 2. Double check backups (get backup today on both drives, I configured the other drive last night)
Done
> 3. Make sure Exchange is backing itself up... Check Google on why not
Not Done
> 4. Access reporter
Not Done
Regards, Daniel
-----Original Message-----
From: Adam Cogan
Sent: Monday, 26 May 2025 8:00 AM
To: Daniel Hyles
Subject: Daniel - Morning Goals
✅ Figure: Good example - Copying questions and answering without altering the history. Include indentation and different colors for a better readability
Warning: Replying inline should be avoided, but if you have a good reason to make an exception, use indentation and different colors for your asnwer for a better readability.
See Top 10 Rules to Better Email video for more details on how to reply to emails.