Do you avoid using inline when replying to an email?
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Replying inline can mess up the history of the email thread. What you should do is to copy and paste the entire email in your reply and comment on each issue at a time, keeping the history intact as per reply 'Done' and delete the original email.
Important: Replying inline should be avoided. However, if you have a good reason to make an exception, make sure you use indentation (original text indented, your response on the left) and write your answers in a different color.
You might want to mention what color your comments are in (to make it extra clear).
To:
Adam
Subject:
Daniel - Morning Goals
Hi Adam
I have replied inline
Regards, Daniel
-----Original Message-----
From: Adam Cogan
Sent: Monday, 26 May 2025 8:00 AM
To: Daniel Hyles
Subject: Daniel - Morning Goals
1. TimePro Online pages
Done
2. Double check backups (get backup today on both drives, I configured the other drive last night)
Done
3. Make sure Exchange is backing itself up... Check Google on why not
Not done
4. Access reporter
Not done
❌ Figure: Bad example - Replying inline can mess up the history. No indentation makes it harder to read
To:
Adam
Subject:
Daniel - Morning Goals
Hi Adam
> 1. TimePro Online pages
Done
> 2. Double check backups (get backup today on both drives, I configured the other drive last night)
Done
> 3. Make sure Exchange is backing itself up... Check Google on why not
Not Done
> 4. Access reporter
Not Done
Regards,
Daniel
-----Original Message-----
From: Adam Cogan
Sent: Monday, 26 May 2025 8:00 AM
To: Daniel Hyles
Subject: Daniel - Morning Goals
- TimePro Online pages
- Double check backups (get backup today on both drives, I configured the other drive last night)
- Make sure Exchange is backing itself up... Check Google on why not
- Access reporter
✅ Figure: Good example - Copying questions and answering without altering the history. Include indentation and bold or different colors for a better readability
See Top 10 Rules to Better Email video for more details on how to reply to emails.