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Do you avoid using inline when replying to an email?

Replying inline can mess up the history of the email thread. What you should do is to copy and paste the entire email in your reply and comment on each issue at a time, keeping the history intact as per Do you reply 'Done' and delete the original email?

In the rare cases where you really need to reply inline for a special reason, it's important to write your comments in a different color. You might want to mention what color your comments are in (to make it extra clear). Make sure what you text should always be aligned left, not indented.

Email Template

Figure: Bad Example - Replying inline can mess up the history + there is no indentation making it hard to read

Email Template

Figure: OK Example - Replying inline should be avoided, but if you have to, use different colors and indentation for a better readability

See Top 10 Rules to Better Email video for more details on how to reply to emails.

Adam CoganAdam Cogan
Cameron ShawCameron Shaw
Tiago AraujoTiago Araujo
Penny WalkerPenny Walker

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