Do you utilize a positive tone when interacting with clients?

Last updated by Tiago Araújo [SSW] 6 months ago.See history

A sentence can be expressed in various ways, and it holds significance to utilize positive language when communicating with clients. Rather than stating "I will NOT do X until you do Y", a more constructive approach would be to say "When you do Y, I will be happy to proceed with X".

We will not be able to develop the report until you are happy with the mockup.

Figure: Bad example - Negative tone

We will develop the report once you are happy with and have signed off the mockup.

Figure: Good example - Positive tone

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