APRIL meetings of the Canberra .NET User Group

Adam Cogan will introduce Microsoft CRM which has been designed to provide a complete suite of powerful marketing, sales, and customer service capabilities, all with a familiar and consistent user experience based on Microsoft Office and the Microsoft Office Outlook messaging and collaboration client.

About the speakers

Adam Cogan - Chief Architect at SSW and Microsoft Regional Director. Adam has been developing custom solutions for businesses across a range of industries such as Government, banking, insurance and manufacturing since 1990 for clients such as Microsoft, Quicken, and the Fisheries Research and Development Corporation. His wealth of experience in the industry and unsurpassed technical knowledge will ensure attendees get the most out of these sessions. The promise of a successful project is something we all work harder to achieve , but working harder is not the answer. Software companies need to work smarter before, during, and after development, to ensure that the client gets not only what they want, but what they need. In this meeting, Adam will cover: Up and Running on Microsoft CRM Experiences with customizing and extending CRM Using Workflow in CRM Planning for Microsoft CRM 4 (aka Titan)

Agenda

• 20 mins – Pizza, Coke and Networking
• 1 hr – Adam Cogan will introduce Microsoft CRM which has been designed to provide a complete suite of powerful marketing, sales, and customer service capabilities, all with a familiar and consistent user experience based on Microsoft Office and the Microsoft Office Outlook messaging and collaboration client (this session will run for 40 mins during the lunch time presentation).
  The session will be broken into the following sections:
  • Up and Running on Microsoft CRM
  • Experiences with customizing and extending CRM
  • Using Workflow in CRM
  • Planning for Microsoft CRM 4 (aka Titan)
• 10 mins – Question time

Session Dates