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From UX to CX – Improving the
Customer Experience
For many years I've been talking about
user experience, to the point that some
people don't want to show me their new
gadget because they don't want my comments
on the user experience. Similar to the
concept of "User eXperience" in software
design, the "Customer eXperience" is a
marketing term with a commerce weighting
that refers to the intangible outcomes of
a customer's interactions with an
organization.
The interactions cover:
- The customer's journey
-
The ways the customer interacts (or
wants to interact) with the organisation
-
The environments the customer
experiences (for our customers, mostly
social media)
When writing my talk about Customer
eXperience, I started feeling that the
process for us was influenced a lot from
my experience coaching software teams
doing their DevOps better. Just as DevOps
is a series of practices that automate and
enhance collaboration between software
devs and IT pros, providing a good
Customer eXperience can be achieved
through automation, integration, tools,
and finally, collaboration between the
customer and the business.
Keep reading to learn more about the
Customer eXperience, and the best tools
you should be using.
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Featured video from SSW TV
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VIDEO: The Sprint Retrospective
– Scrum Guide
We've converted the 'The Sprint
Retrospective' definition from the
2013 Scrum Guide into cartoon form
to illustrate how The Sprint
Retrospective works in scrum
process.
Watch video
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Come watch our best Angular devs
build an Angular application from
scratch and take it all the way to
an enterprise application using
all the best tools and practices
we use.
Don't waste weeks learning
Angular, the Angular CLI, RxJS,
TypeScript, ngrx, NPM, WebPack,
end to end testing and unit
testing. Get jump started in just
one day.
Read more
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NOV
13
MON
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Brisbane, Australia
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NOV
23
Thu
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Melbourne, Australia
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NOV
24
Fri
|
Sydney, Australia
|
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Get your hands dirty in this 2 day
workshop as you build your own
apps from scratch.
Workshop includes two days tuition
with an experienced Angular 2
developer, full source code for
the three apps you will build for
later reference and to be used as
best practice, and three months
subscription to the FirebootCamp
Angular 2 Slack channel.
Read more
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MAR
1-2
2018
|
Melbourne, Australia
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MAR
5-6
2018
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Brisbane, Australia
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MAR
8-9
2018
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Sydney, Australia
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With the latest release of Angular,
there's even more to learn and love.
Angular Hack Days are free events
for beginner and pros alike to come
and share the thrill of creating
something beautiful in a supportive
and friendly environment.
Read More
|
NOV
11
Sat
|
Brisbane, Australia
|
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NOV
18
Sat
|
Melbourne, Australia
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DEC
2
Sat
|
Sydney, Australia
|
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Xamarin Hack Days are free events
that make it easy for anyone to
learn cross-platform development
using Xamarin, a product that allows
you to use .NET/C# to create native
apps that will run across Android,
iOS, and Windows.
Read More
|
NOV
25
Sat
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Melbourne, Australia
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FEB
24
Sat
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Sydney, Australia
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[
January
]
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Sydney .NET user group: Power BI
for the Developer –
presented by Peter Myers
Integrate, Extend, Embed! In this
presentation, you will learn how
developers can deliver real-time
dashboards, create custom visuals
and embed rich interactive
analytics in their apps with Power
BI. This presentation specifically
targets experienced app
developers, and also those curious
to understand what developers can
achieve with Power BI. Numerous
demonstrations will put the theory
into action.
|
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About the presenter
Peter Myers is a
consultant, trainer and
presenter, and has worked
with Microsoft database
and development products
since 1997. Today he
specializes in all
Microsoft Business
Intelligence products and
also authors training
course content for
Microsoft products and
services. He has a broad
business background
supported by a
bachelor’s degree in
applied economics and
accounting, and he extends
this with extensive
experience backed by
current MCSE
certifications. He has
been a Data Platform MVP
since 2007.
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NOV
15
Wed
|
SSW Sydney
Gateway Court Suite
15
81-91 Military Road,
Neutral Bay
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NOV
15
Wed
|
SSW Sydney
Gateway Court Suite
15
81-91 Military Road,
Neutral Bay
|
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|
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Nov
13
Mon
|
Microsoft Canberra
Branch
Level 4, 6 National
Circuit
Canberra
|
|
|
|
|
Canberra .NET User Group: Power BI
for the Developer –
presented by Peter Myers
Integrate, Extend, Embed! In this
presentation, you will learn how
developers can deliver real-time
dashboards, create custom visuals
and embed rich interactive
analytics in their apps with Power
BI. This presentation specifically
targets experienced app
developers, and also those curious
to understand what developers can
achieve with Power BI. Numerous
demonstrations will put the theory
into action.
|
|
|
About the presenter
Peter Myers is a
consultant, trainer and
presenter, and has worked
with Microsoft database
and development products
since 1997. Today he
specializes in all
Microsoft Business
Intelligence products and
also authors training
course content for
Microsoft products and
services. He has a broad
business background
supported by a
bachelor’s degree in
applied economics and
accounting, and he extends
this with extensive
experience backed by
current MCSE
certifications. He has
been a Data Platform MVP
since 2007.
|
|
| |
|
|
|
Nov
13
Mon
|
Microsoft Canberra
Branch
Level 4, 6 National
Circuit
Canberra
|
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SSW is Hiring!
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More SSW jobs
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Systems Administrator
SSW Sydney
SSW is looking for an intelligent person with
great communication skills to be our Systems
Administrator to start ASAP. The ideal candidate
will have a minimum of 1 year's commercial
experience and know Active Directory, Windows
Server 2008 and above, IIS 8/10, SQL Server,
Microsoft Teams, SharePoint 2016, Azure, TFS 2017,
VSTS, PowerShell, HP SAN administration, PFSense,
Office 365 and Exchange 2016.
Read More
|
|
Senior .NET Core and React/Angular Developer
SSW Brisbane • Sydney • Melbourne
SSW is looking for an enthusiastic Senior .NET
Core, Web API and React/Angular developer to start
ASAP. This role requires great communication
skills and solid experience delivering
production-ready web solutions. You should have
MVC experience, but know that these days there is
a better way. Don't worry if you only know Angular
1, we're experts in teaching people Angular 2 and
4, and you'll learn fast on the job.
Read More
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